Case Study: Turning Website Visitors into Clients with Live Chat

Note: This is an illustrative scenario created to show a typical use of PetroEmlak. The figures are for illustration purposes only.

The starting point

Imagine a real estate office that gets steady traffic to its showcase site. Visitors look at the listings, but there's only a static contact form; most people leave the site without filling it out. The few forms that do come in are answered hours later, by which point the visitor's interest has long gone cold.

The solution applied

The office activated PetroEmlak's live chat widget:

• The "Ask an Agent" button on the listing detail page started the chat with the context of that listing.
• Chats were automatically routed to the relevant agent or the most available person.
• With unanswered chat alerts, no message was left without a reply.
• Thanks to mobile push notifications, agents responded instantly even while in the field.

The result (illustrative)

• More one-on-one conversations came out of the same site traffic; visitors were captured at the very peak of their interest.
• Chats were turned into client records with one click; the listing of interest and conversation history were linked automatically.
• Response time dropped from hours to minutes.

The takeaway

When you have traffic, the real problem is often failing to capture the visitor at the right moment. A context-aware, real-time live chat with mobile notifications converts existing traffic into conversations and clients at a higher rate.

---

See PetroEmlak up close: Product page and real screenshots →